Question: My HP burner (presumably a Philips) will not read pressed CDs with just one track (a small data track).
Answer: This is the official response from HP:
HP is aware of an issue reading certain pressed CD-ROM disks with a single track. The most important factor relating to this problem is the data size of the disk. Disks with more than 27 MB are likely not to have this problem. The less data on the disc, the bigger the chance the CD cannot be read.
Only a very small percentage of CD-ROM disks fall in this category. However there are two CD-R specific applications which may be affected:
- Adaptec Easy CD Pro
- Seagate Backup.
Analysis of the issue is almost complete as of mid-April. Due to component level work that needs to occur, a delivery date for the fix in not yet available. An exchange will ultimately need to occur when the fix is available.
Communication has gone out to small application developers and should minimize the issue in the long term. Updates will be communicated via the WWW at http://www.hp.com/isgsupport/cdr/ as to when the fix will be made available.
While work is being completed by HP and its partners to fix the issue, it is recommended that the disc be read by a standard CD-ROM in the system.
Thank You
Debbie
SureStore Support
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